Terms and Conditions.

DEFINITIONS

“Bare Bones Movement”, “BBM”, “We” “Us” “Our” all mean Bare Bones Movement Pilates (ABN 62249388082).

“You, Your” means anyone using the physical premises, website, email, or interaction with Bare Bones Movement and it’s representatives.

“Studio” means the physical location of Bare Bones Movement Pilates at Shop 1, 2 Lanyana Way Noosa Heads Queensland 4567.

“Services” refer to the provision of Pilates related services at the Studio.

“MindBody” means MindBody Online, the third party booking software utilised by Bare Bones Movement Pilates.

“Ezidebit” refers to Ezidebit, a division of Global Payment Direct Inc. Ezidebit is the third party payment processor contracted by Bare Bones Movement Pilates for online transactions and direct debits.

“Website” means www.barebonesmovement.com and all content and branding contained within.

“Membership” means Monthly Unlimited Membership contract clients. “in writing” and “by email” in regards to contacting us refers to the email address: [email protected]

GENERAL TERMS

You are deemed to have accepted the Terms by continuing to use this Website and/or BBM Studio facilities and services. If at any time you disagree with these Terms and Conditions please immediately cease use of our Studio, Services and Website and feel free to contact us in writing by email to discuss.

The Terms are governed by the laws of the state of Queensland Australia and any disputes will be resolved in this jurisdiction.

All agreement fees include goods and services tax (GST). Your fees will change in line with any government GST rate changes.

We may make changes to these Terms and Conditions from time to time and will make all reasonable efforts to maintain accurate information on this website and publicise these to customers via our newsletters. Subscribe to stay up to date or regularly check the site. Membership Policy updates will be communicated by email directly to all active members 30 days prior to the update taking effect.

Personal effects storage in the Studio will be cleared at the end of each day and while every effort will be made to return identifiable items, we accept no loss or damage liability. Any unclaimed items will be disposed of at our discretion after 4 weeks.

Class schedules / Instructors / Pricing may be changed at any time at the discretion of BBM, without prior notice and will be updated on the website.

Please note that for any online and/or regularly scheduled payments via the MindBody booking system your bank/card statement will show “Ezidebit HealthFit MB” and this will indicate your payment to Bare Bones Movement Pilates.

HEALTH

It is understood by using our Services that you agree the responsibility for your health and wellbeing belongs entirely to you. All physical activity and exercise carries a degree of personal risk, which you accept. Our Instructors are providing guidance only, and you agree that the ultimate responsibility for your wellbeing during exercise belongs to you.

You agree to follow Pilates instruction provided by BBM Instructors when participating in a class in the Studio. You can and should discontinue exercise at any time you fee uncomfortable or concerned. You agree to inform BBM and your class Instructors of any pre-existing conditions, injuries, medical risks that may affect your ability to perform Pilates exercises. This should be advised before the start of any class.

All class participants are required to sign a liability waiver upon booking and before participating in your first class. You may choose not to sign this waiver in which case you also choose not to use any of our services or participate in any Workshops or Events.

You agree to seek advice from a medical professional about the suitability of Pilates for your circumstances before commencing to use our services.

THE MOVEMENT PASS

For a fortnightly automatic payment this Pass provides you with 4 x Group Reformer Pilates classes each week at Bare Bones Movement and a host of perks like a 20% discount on studio retail and special pricing for workshops and events.

Please note that a minimum period commitment of 2 fortnightly payments (1 month) applies to The Movement Pass.

Same Day classes: Only 1 class per day can be pre-booked, but as a Movement Pass holder you can attend other classes on the same day on a standby basis. Standby is on a first come, first served basis.

Retail: The Movement Pass holders automatically receive a 20% discount on full price Studio retail items.

Terms and Conditions: By taking up The Movement Pass offer you agree and acknowledge acceptance of Bare Bones Movement Pilates Terms and Conditions. Full Terms and Conditions, including this Agreement, are located online at www.barebonesmovement.com and apply to all clients attending the Studio and using Bare Bones Movement Pilates services.

Recurring Payments: Membership payments of $155.00 are debited fortnightly (14 days) from first purchase date via your nominated bank account or credit/debit card. Ezidebit is the contracted payment provider of this service and they can be contacted via phone (07) 3124 5500 or at www.ezidebit.com.au. You agree to ensure sufficient funds in your bank account or card for payments each fortnight. Failed direct debits incur a fee from Ezidebit of $14.80, per attempted failed debit, and this will be passed on to you. Debits are attempted for 3 consecutive days and continued failure of payment will result in a suspension of your pass until all payments (including failed payment fees) are up to date.

Freeze periods: There are no freeze periods with The Movement Pass. Instead, if you are taking an extended break then use the flexibility of cancelling the Pass 5 days before your next payment following the minimum membership period.

Minimum Membership Period: The Movement Pass is subject to a minimum period of 2 fortnightly payments (1 month). If you cancel the Pass and repurchase at a later date, this minimum period again applies. Please note that any discounted offer is only applicable once per client.

Cancellation: To cancel The Movement Pass, after the minimum 2 payments period, please contact the Studio in writing by email at least 5 days prior to your next Pass payment. In the case of permanent sickness or injury resulting in an inability to attend Pilates classes at the Studio we will cancel your Pass from the date of receipt by the Studio of a medical certificate from a qualified medical practitioner.

Cooling-off Period: The Movement Pass includes a cooling-off period of 48hrs which commences on the day of taking the membership and ends 48hrs after taking the membership. To action this you will need to contact Bare Bones Movement Pilates in writing by email during the 48hr period. An administration fee of $25 will be debited from your nominated account for a cancellation during this cooling-off period.

CLASS PACKAGES

All Class Packages are pre-paid, valid for a maximum term, are subject to expiry, and non transferable and/or shareable.

The following expiry terms apply from the date of purchase:

Intro Pass – 14 days

Single class – 30 days

5 pack – 3 months

10 pack – 6 months

The 7 Day Pass – 7 days

REFUNDS AND TRANSFERS

We do not offer general refunds, or transfers to another person, for any unused or expired Pilates class passes or memberships.

In the case of permanent sickness or injury we will refund any unused Pilates classes for package holders and cancel The Movement Pass for holders from the date of receipt by the Studio of a medical certificate from a qualified medical practitioner.

Retail sales are non-refundable however can be exchanged for another product of the same value, provided the item(s) are in an unused condition with tags still attached and the original receipt.

CLASS BOOKING CANCELLATIONS

Class sizes are limited so this cancellation policy is in place not to penalise, but to free up spots for other clients and to respect Instructors time and availability.

Group Class Booking Cancellations and No Shows:

Online booking closes 60 minutes before class but walk ins are welcome.
All cancellations are to be actioned online through your class schedule, or by email.
The cancellation timeframe is 8 hours prior to the scheduled start of the class that you would like to cancel or reschedule. Cancellations more than 8 hours prior to the scheduled start of class are free of charge. Cancellations less than 8 hours prior to the scheduled start of class are deemed a Late Cancellation.
Entry to Class may be denied from the scheduled start time of each class – so please be on time for your class. Failure to be present and registered within the studio prior to a scheduled class time, or to action a Late Cancellation shall be deemed a “No Show”.
In the event of a Late Cancellation or No Show we may offer your class booking to another individual. This does not affect the Late Cancellation or No Show charges or fees relating to your account.
For Class Package Holders who action a Late Cancellation a class pass will be charged from your package.
For Class Package Holders deemed to No Show a class pass will be charged from your package.
For The Movement Pass holders who action a Late Cancellation or No Show; for unlimited members a $10 Late Cancellation fee will be debited from the same account you nominated for your Pass payments. For 4 classes/week members 1 class from your package will be used.

Private Booking Cancellation or No Show:

All cancellations are to be actioned online through your class schedule or by email.

The cancellation timeframe is 24hrs prior to the start of the class that you would like to cancel or reschedule
For cancellations inside of this timeframe, referred to as a Late Cancellation, payment will be required for the session.

Workshops and Events:

Cancellation and No Show fees may apply for Workshops and Events. See specific events for details. BBM reserve the right to cancel any Workshop or Event without notice, in which case you would be entitled to a refund of prepaid fees